I love working on big, complex challenges.
Currently, I’m part of the Bank of America team dedicated to Erica — an AI chatbot used by millions of customers each month. Our job is to make Erica smarter, with a little help from natural language processing, customer data and business analytics.
Before that, I was part of the team that built the global benefits app for American Express customers, and of a different team that built a 10,000-product mobile site for DuPont.
Whatever I’m working on, I try to make complicated things simple and good things great.
I also try to lead from within, as a member of highly productive teams. At BofA, I’m part of building a content strategy group and culture as well being a working member of teams dedicated to specific product features.
In every situation I strive to be empathic, flexible and focused on work that delivers value for people, companies and society.