Carl Baldassarre

Archive for the ‘Interactive marketing’ Category

The biggest ideas are experiences.

In Interactive marketing on October 9, 2009 at 5:05 pm

Searching on Google. Shopping on Amazon. Connecting on Facebook. The biggest ideas for brands online are experiences. For example,  great as the Mac vs. PC television spots are, on the Mac section of the Apple site, little Bill and little Steve are an afterthought.

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What’s next to your company in my news feed?

In Interactive marketing on September 11, 2009 at 3:01 pm

Companies aren’t friends, they’re guests in social media. There are certain courtesies to be observed. Some are pretty obvious, like not blasting out updates every day. But others are more subtle. For example, today is the eighth anniversary of 9/11. I don’t know about you, but my Facebook news feed contained a number of somber remembrance messages. So it probably wasn’t the day for a marketer to put out an upbeat update on a new promotion. Just sayin’….

Media talks, social walks when there’s money involved.

In Interactive marketing on September 9, 2009 at 1:24 pm

Facebook has been enmeshed in ongoing controversy about who owns user profiles and posts. But there’s really no question — Facebook owns it all in the same way that NBC owns time on its network affiliates and programming, or the New York Times owns advertising space in its print and online editions. The difference is that, unlike mass media of the past, social media sites have often been created based mainly on content from users, not employees. Read the rest of this entry »

Rich media, indeed.

In Interactive marketing on August 25, 2009 at 1:31 pm

The Most Interesting Man in the World had 161,209 fans the last time I checked his Facebook Wall. He may be uniquely fascinating, but he’s far from alone among advertisers on line. Whether it’s beer or mutual funds, distributed digital assets are growing explosively. Obscured by the focus on creating the next overnight  viral sensation has been the rapid growth of Facebook pages and applications, YouTube channels and paid presence on specialized sites like ExpoTV (a video review site) that gradually accrete users over months. Mix these with smaller sites or site sections that are updated more frequently and you have a living digital Web presence on multiple urls, with comfortable room for user participation. Mad Men it’s not…but it’s definitely where advertising is being seen more and more these days.

The new artisans.

In Interactive marketing on June 11, 2009 at 4:27 pm

The creative revolution of the 60s was built on a foundation of craft and the explosion of media after WWII. It took an army of writers, art directors, comp artists, mechanical artists, illustrators, photographers, producers and so on to produce all the work businesses needed.  There were print ads (for magazines, newspapers, trade publications), TV (national and local and direct) and brochures (handouts, leave behinds, direct mail). The combined cost of media and production relative to returns was a bargain, and advertising was at the heart of how companies got customers. But in the 1980s, the costs of media went up and the marketing crafts started to shrink. Read the rest of this entry »

Getting the right clicks > getting the most clicks.

In Interactive marketing on June 2, 2009 at 4:44 pm

Whether in print, TV, mail  banners, landing pages or Web sites, there’s nothing wrong with a healthy dose of accountability. But relying on calls and clicks as the only measure of success is a really big mistake. It’s also a really easy one to make. After all, you’re creating “winners” or “controls” even as you’re simultaneously driving your business into the ground.

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Why parity products can’t win, no matter how good the advertising.

In Interactive marketing on May 14, 2009 at 3:29 pm

Amazon just announced the Kindle DX. It’s a larger version of the Kindle, designed with newspaper and magazine readers in mind. I’m not looking for ways to spend more time staring at a screen, but I have to admit to being tempted by the DX. Or rather by, the landing page for it, since I have yet to see the actual product. Like the iPhone, the Kindle DX is advertised with a well-written and designed demo.

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Good applications know the difference between doing things live and doing them online.

In Interactive marketing on May 7, 2009 at 10:17 am

You can’t play golf online, but you can play online golf. The real world game is so different from the digital one that they are really two separate experiences with a loose thematic relationship. Checking your bank account online, on the other hand, is pretty similar to reading a printed statement. Only better, in the sense that more information is available much faster. Whenever we think about how to do something digitally that has a real world analog, it’s necessary to think about what’s the same, what’s different, what’s worse and what could be better. Read the rest of this entry »

The fine line between best practice and missed opportunity.

In Interactive marketing on April 23, 2009 at 8:54 pm

It’s axiomatic that cliches become cliches because they embody something of lasting value. In creating Web sites,  “best practices” are cliches in a sense, ways of doing things that are both expected and understood. Since what we’re doing is pretty new, though, best practices may really only be ”best so far” practices.

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One site, lots of home pages.

In Interactive marketing on April 21, 2009 at 2:06 pm

We tend to think about sites as top down entities, but search brings people in from all angles. That’s a good thing. When I’m looking for a retirement calculator, I don’t want to detour through a financial services portal to find it.  But once my numbers are crunched,  I may want to look at retirement planning services to figure out how to add to my personal pot (or shot glass) of gold.  If you’ve ever taken a wrong turn while using GPS, you’ve probably noticed how the system adjusts your directions to your new location. The same idea applies to site design.

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